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New Delhi. If the consumer does not want, then his mobile number cannot be asked at the time of shopping without his consent. Consumer Affairs Secretary Rohit Kumar Singh has written a letter to major industry chambers. He has asked retail companies to advise ( advisory ) customers not to take mobile numbers without their consent at the time of sale of goods and services. Such complaints were coming for the last several days.
The Secretary recently urged industry chambers Confederation of Indian Industry (CII), FICCI, ASSOCHAM, PHD Chamber of Commerce and Industry, Retailers Association of India and Confederation of All India Traders (CAIT) to sell goods from customers to retail shopkeepers. Have asked to advise not to take mobile numbers without their consent at the time of In the letter dated May 26, Singh said, “I request you to give proper advice to the retailers that at the time of sale of any goods or services, their mobile numbers should not be taken without the consent of the consumers. It should not be made a mandatory condition for sale.
Forced to give mobile number
The secretary said that several complaints have been registered on the National Consumer Helpline (NCH) that retail shopkeepers are forcing consumers to give their mobile numbers before buying goods. In the letter, he has written that in many cases, consumers were deprived of their rights under the Consumer Protection Act, 2019 by the retailers for not providing the mobile number. They either refused to sell the product or service or refused to refund the money or exchange the goods.
Advertisement calls come as soon as the mobile number is given
The secretary said, “By making it a mandatory requirement to provide mobile number, consumers are often forced to share their personal information against their will. After this, consumers start getting marketing and promotional messages from a large number of retailers. He said that the Department of Consumer Affairs has taken this situation seriously.
